FAQ
1. How do I pay? 3. There is a delay in the delivery. What should I do? Our normal shipment process is within 48 hours. An additional 24 hours for special wrapping and packaging. Please allow at least 7 working days for your order to arrive for domestic delivery and additional 20 working days for international delivery. All deliveries are dependent on Pos Malaysia terms and conditions. However if you have any concern, please do not hesitate to contact Customer Care at care@muslimahscarves.com. 4. Is there a return policy? 100% Unconditional Money Back GUARANTEEWe are completely confident that you will be 100% delighted with our Maiza Muslimah Collection. That's why we offer you our 100% Unconditional Money Back Guarantee. If for any reason you are not completely satisfied simply return to us within 3 days from the date of delivery via Poslaju/Pos Malaysia. You will then receive a prompt refund of the products purchase price via Paypal. Email us at care@muslimahscarves.com pertaining your intention of refund. Pack the item, write your particulars for refund and send it back to: Maiza Muslimah Collection, No 14B, Jalan Zirkon E7/E, Seksyen 7, 40000 Shah Alam, Selangor, MALAYSIA. You can feel completely confident that when you purchase at Maiza Muslimah Collection you get a full refund for the price of the product (less shipping and banking charges). The refund is only granted once returned item has been deemed to be unworn and in original condition. Bulk Purchase consist of 10 pieces per size (mixed colors or single color). Bulk purchase is on first come first serve basis for on stock items. Items that already have been sold out would be re-stock within three (3) weeks from the purchase order. Please do not hesitate to call Am at 0123791871 OR azusaresources@gmail.com for further clarification. Steps to Purchase: 1. Select Add to Cart button. 2. Select Check Out. Note:No need to login or sign-up for Paypal account. 3. Select Pay with credit or debit card. 4. Fill in your card and your particulars (full address is required). 5. Select Review and Continue. 6. Select Change shipment address, if you are sending to someone else. 7. Click Here for guideline. 8. The cost of sending a parcel as quoted is for Peninsular Malaysia only. 9. For Bulk Purchase, East Malaysia and worldwide, please refer to the following postage rate. Click Here. Delivery Once we receive your payment, we will email you a tracking number eg. EM369109575MY. And you may check the status of delivery via www.poslaju.com.my or call 1-300-300-300. Click Here |